Refund policy

Dear Beautiful Customers,

RETURNS/REFUNDS

At Curvy by Natali, we strive to ensure you’re completely satisfied with your purchase. If you need to return an item, we accept returns within 14 business days from the delivery date for a full refund, excluding shipping fees. To qualify for a refund, the item must be unworn, clean, free of stains and odors, and returned in its original packaging with tags attached. If the item does not meet these criteria, it will be sent back to you, and you will be notified via email within 3 business days. If your return is approved, you will receive a confirmation email within 3 business days of receipt, and the refund will typically reflect in your account within 1-3 days. Please note that refunds will be issued to the original payment method. For your protection, we recommend shipping your return with a tracking number, as we cannot be responsible for lost or stolen packages. Please send your return to: 4710 Nome St, PO Box 390821, Denver, CO 80239. If you have any questions, feel free to contact us—we’re here to help!

Warm regards,
The Curvy by Natali Team

 

EXCHANGES:

We want to make sure you have the best experience with Curvy by Natali. Please note that while we do accept returns within 14 business days for a full refund, we do not offer exchanges at this time. If you need a different size or style, we encourage you to return your current item and place a new order for the perfect fit. If you have any questions or need assistance with the return process, we're here to help! Email curvybynatali@gmail.com for assistance.

Warm regards,
The Curvy by Natali Team